What are Ghost Reviews?
We’re big on Customer Service. There is no reason why a customer should feel anything less than special, cared for, and appreciated.
They are the very foundation of any business – customer service and client relations. We believe that many things, good and not so pleasant, go on when you, the manager or owner are not present.
- Did the hostess take 3 seconds to acknowledge the customer?
- Are the paper towels being refilled at the gym in a timely manner? There are health concerns if not!
- Is your sales rep spending more time texting than selling?
- Are emails being returned in a timely fashion?
- Customer conflict resolution – how is it being handled?
- The meal that came out cold – was this situation turned around to where the customer left happy?
- Was direct eye contact made with the client?
- Were exchanges and returns done in a timely fashion?
While there are wonderful employees out there who cherish their work and have the best intentions when it comes to a client or customer, let’s be honest, stellar customer service is hard to find and common courtesies can make or break a sale.
We will visit your business and rate your employees on every aspect of customer service!
- Retail Stores
- Fitness Centers
- Doctors – Front Desk
- Hair Salons
At the end, you receive an objective report of all aspects of service from the frontline to the back end.
And all for only $299 + purchase expenses. Purchase Expenses are purchases that we’re required to make such as a meal, clothes, a massage, a doctor’s exam, a hair cut, etc. Travel charges may apply for companies outside a 20 mile radius.
Go ahead. Call us.
It may be the best $299 you’ve spent in a long, long time!