Ghost Reviews

What are Ghost Reviews?

We’re big on Customer Service.  There is no reason why a customer should feel anything less than special, cared for, and appreciated.

They are the very foundation of any business – customer service and client relations.  We believe that many things, good and  not so pleasant, go on when you, the manager or owner are not present.

  1. Did the hostess take 3 seconds to acknowledge the customer?
  2. Are the paper towels being refilled at the gym in a timely manner?  There are health concerns if not!
  3. Is your sales rep spending more time texting than selling?
  4. Are emails being returned in a timely fashion?
  5. Customer conflict resolution – how is it being handled?
  6. The meal that came out cold – was this situation turned around to where the customer left happy?
  7. Was direct eye contact made with the client?
  8. Were exchanges and returns done in a timely fashion?

While there are wonderful employees out there who cherish their work and have the best intentions when it comes to a client or customer,  let’s be honest, stellar customer service is hard to find and common courtesies can make or break a sale.

We will visit your business and rate your employees on every aspect of customer service!

  • Restaurants
  • Retail Stores
  • Fitness Centers
  • Doctors – Front Desk
  • Banks
  • Spas
  • Hair Salons

At the end, you receive an objective report of all aspects of service from the frontline to the back end.

And all for only $299 + purchase expenses.  Purchase Expenses are purchases that we’re required to make such as a meal, clothes, a massage, a doctor’s exam, a hair cut, etc.  Travel charges may apply for companies outside a 20 mile radius.

Go ahead.  Call us.

Schedule online now

It may be the best $299 you’ve spent in a long, long time!

 

Info@PalmBeachEtiquette.com
561.504.6633

Categories: Customer Service Mystery Shopping

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