Ghost Reviews

What are Ghost Reviews?

We’re big on Customer Service. There is no reason why a customer should feel anything less than special, cared for, and appreciated.

They are the very foundation of any business – customer service and client relations. We believe that many things, good and not so pleasant, go on when you, the manager or owner are not present.

Did the hostess take 3 seconds to acknowledge the customer?
Are the paper towels being refilled at the gym in a timely manner? There are health concerns if not!
Is your sales rep spending more time texting than selling?
Are emails being returned in a timely fashion?
Customer conflict resolution – how is it being handled?
The meal that came out cold – was this situation turned around to where the customer left happy?
Was direct eye contact made with the client?
Were exchanges and returns done in a timely fashion?

While there are wonderful employees out there who cherish their work and have the best intentions when it comes to a client or customer, let’s be honest, stellar customer service is hard to find and common courtesies can make or break a sale.

We will visit your business and rate your employees on every aspect of customer service!

Restaurants
Retail Stores
Fitness Centers
Doctors – Front Desk
Banks
Spas
Hair Salons

At the end, you receive an objective report of all aspects of service from the frontline to the back end.

And all for only $299 + purchase expenses. Purchase Expenses are purchases that we’re required to make such as a meal, clothes, a massage, a doctor’s exam, a hair cut, etc. Travel charges may apply for companies outside a 20 mile radius.

Go ahead. Call us.