Business Etiquette

Management, Employees
It all starts at the top!

Most any business can benefit from Professional Corporate Etiquette and Business Skills:

Hotels
Restaurants
Hair Salons
Spas
Banks
Doctors

Corporations and Organizations of all types.

Arm your executives and employees with all they need
to know to leave the most favorable impression!
Client relationships depend on PPPC…

Personality, Professionalism, Presentation and Credibility. 

We gingerly analyze you and your employees from the moment you enter the room.  Just a few topics we cover:

The Professional Handshake
Corporate Thank Yous
The Art of Introductions
Netiquette (Email Etiquette) and Email Policies
Corporate Dress Code
What To Look For When Interviewing
Phone Etiquette
Working a Room
Knowing Your Client . . .
and more.

Your posture, your handshake, the articulation of your voice, the placement of your name tag, your steady and interested eye gaze – all feed into how seriously you’re taken and yes, all factor into “moving up the corporate ladder”.

What about that all important presentation to your shareholders?  (You have a few moments to make a convincing argument.  It’s do or die sometimes.)

The positive manner in which you handle email, speak on the telephone, manage dissension within your department, can all be learned tools – skills that enable you to more  effectively mobilize your team.

Do you wanna know a dirty little secret? Many CEO’s use a wine list as a testing ground.
Yes, indeed.  Handing the wine list to you, they will carefully make observations about you . . .
Coaching boosts confidence and . . .

Confidence Equals Respect.  Respect = Power!

Is company gossip bringing down an entire department?  How about those shining star employees?  Are they being acknowledged with faithful positive reinforcement?  Does your business card reflect who you are and send the right message?

One wrong action could cost you a client or customer.
One right approach could seal the deal. Why risk it?

If you elect, we can even incorporate video into our training to show you the “befores” and “afters”.   It’s interesting to see ourselves the way the rest of the world does.  Eye opening!

At Palm Beach Business Etiquette, we strive for Employee Happiness, Customer Satisfaction and Customer Loyalty.

TOPICS COVERED

 

Appropriate Corporate Attire

Name Tags and Handshakes

How to Meet and Greet

How To Interview

The Art of Small Talk

Telephone Etiquette

Executive Etiquette

Customer Loyalty

Office Gossip

Email Etiquette

Dining Etiquette

Working As a Team

Posture and Eye Contact

Proper Business Cards

Communicating Effectively

Proper Corporate Thank Yous

Public Speaking

 

 

Join us for: Executive Dinetiquette (SM)
(Di – Nét – Uh – Kette)

There is nothing nicer than treating your clients with class.  Refinement and proper protocol
speak volumes. Your company image is important. We can help!

Join us for an Executive Seven Course Business Lunch or Dinner complete with intermezzo, wine list, and finger bowls!  We eat our way through it all while learning.  We can arrange it with one of our partner restaurants or we’ll come to you.

Tipping methods and practices included in Dinetiquette(SM)

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