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Personal Etiquette:

It's about how we're perceived. And perception goes a long way in promotions, being invited back, being thought of as a leader.

We develop the "it factor". And when you see "it", you know "it" and feel "it". It's that "je ne sais quoi" element that serves as an invisible magnet on your forehead.

We train Corporations and their Staffs, Executives, Children, Adults - Privately or through our Group Seminars.

Our children's programs are tops! We have fun! Through a series of five sessions, we navigate through the main scenarios in our lives, including public speaking!

Our teen programs begin taking us into preparation for our College and Professional Career lives via Etiquette, Job Interviews, Life Skills.

Our corporate programs are slanted toward Business Etiquette and Life Skills that translate into effective business and business leaders.

Based in South Florida, we travel anywhere in the world to Train and Educate you, your Children (ORGANIZE A GROUP OF FIVE CHILDREN OR MORE AND YOUR CHILD ATTENDS FOR FREE), your Organization , your Employees and Management Teams on simple techniques to improve your image and self esteem, increase Consumer and Employee Loyalty and drive business!

Serving clients in all of South Florida, Boca Raton, Palm Beach, New York City, Boston, Washington, D.C., Dallas, Atlanta, Chicago, Minneapolis, Newport Beach, Orlando, Miami, Philadelphia, Milwaukee, Charleston, Memphis and other cities in between.

Etiquette Workshops, Fashion Design Contests, Public Speaking Classes and Presentation, Guest Celebrity Visits, Hair and Make-Up Instruction and Friendly Competition

Topics We Cover:

Also offered as a Table Manners stand alone event (for groups of five or more). Just pay for the meal and we'll walk you through the rest!

News Articles

GET CERTIFIED!

Start Your Own Etiquette School or Seminar Classes
We offer certification courses for those interested in building an Etiquette School of their own. Come join us on the sunny beaches of Florida for a three day, jam packed Etiquette Seminar from Friday through Sunday, based on availability. Certification is a joint venture of the American Association [...]

We offer certification courses for those interested in building an Etiquette School of their own. Come join us on the sunny beaches of Florida for a three day, jam packed Etiquette Seminar from Friday through Sunday, based on availability. Certification is a joint venture of the American Association of Etiquette and Palm Beach Etiquette.

We provide all materials and study guides. We do this privately or in groups. Call for prices.

Graduates / Young Adults

New Graduates
You just received your diploma. Now what? Are you prepared for your job interviews? Do you know interview etiquette? There is a special technique that is used to enhance your chances of securing that job. It’s simple and it’s impressive! Being prepared and leaving a favorable impression requires a little time, some research and [...]

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Professional and Business Etiquette, Retail, Hospitality

In these times, your corporation needs to stand out. What will set your employees and company apart from your competitors? Politeness, attention to detail, the manner in which your employees speak on the phone, proper E Mail procedures all factor into your corporate professional image. One wrong action could cost you a client or customer. [...]

Retail, Hospitality

Children’s Etiquette

Our precious children – our future, our legacy. We spend time with their studies, time with dance lessons, music lessons, athletic activities – all wonderful aspects of a child’s life that enrich and shape a well-rounded child.
But what about manners and politeness and common courtesies?
How often we neglect the basics that can enhance the way [...]

Teens

International Protocol

What one country views as acceptable behavior may be insulting to another!
Etiquette varies around the world. We train Yacht Stewards, Flight Attendants, Corporations, Executives, Socialites, Individuals who travel extensively, and anyone who would like to expand their knowledge of protocol beyond the domestic boundaries of the United States.
For example, did you know that burping is [...]

Content On Page

Etiquette varies around the world. We train Yacht Stewards, Flight Attendants, Corporations, Executives, Socialites, Individuals who travel extensively, and anyone who would like to expand their knowledge of protocol beyond the domestic boundaries of the United States.

In South America, Asia, the Middle East, Europe and other smaller principalities, culture varies, sometimes dramatically, from country to country.

The Palm Beach School of Etiquette has an entire series of courses designed to enlighten you about other cultures, customs and acceptable protocol.

Avoid costly mistakes that may result in lost business opportunities or could lead to family rifts, dishonor, and broken relationships.

You give us the country and we’ll train you on what to expect and how to honor that country’s traditions and etiquette.

Public Speaking / Acting

PUBLIC SPEAKING
There is an art to capturing and holding your audience’s attention! Your speech should be concise, well-written, interlaced with humor, and make your point. Color, inflection and punch – all are keywords for an effective speech giver. Let’s not forget body posture, eye contact and working the room equally from left to right, never [...]

Table Manners

For most people, the word “Etiquette” is synonymous with Table Manners. We’ve explained throughout our Palm Beach School of Etiquette website, all the various arenas of Etiquette that far exceed Table Manners.
Nevertheless, good Table Manners are crucial in society and deserve a category all their own.
Businesses will often determine whether or not they will [...]

About Sherry

Sherry Thomas is a leading Etiquette and Life Skills Expert. Her manners are a credit to good parenting by a strict, mannerly father, a wonderful mother who placed her into Etiquette classes at an early age, and her Southern upbringing. Coupled with her Psychology training at Clemson University, she brings real life situations to real people. God comes first in her life and everything else follows, she believes.

Ms. Sherry, as called by her younger students, has worked with many people that you see on television each week in the areas of Etiquette, Public Speaking, Image Consulting, Media /Press Coaching and Life Skills. She often incorporates video into her training, affording a client the opportunity to view ‘befores’ and ‘afters’. Video, she says, is the only way for us to see ourselves as the world does.

Sherry believes that proper Etiquette in all areas of our lives is an integral part of how we’re perceived, thus affecting our advancement in the workplace and our overall well being. She coined the phrase Public Persona Optimization, meaning that if you practice certain techniques long enough in order to maximize your public perception, eventually those techniques and changes become a natural part of who you are, thus optimizing your private persona.

Sherry’s clients include Corporations, new Socialites, Athletes, Children, Adults, new Graduates, people from all walks of life – all seeking to master the polish and skills required to ‘get ahead’, ’seal the deal,’ or ‘make a favorable impression’. She has been featured in magazines and newspapers, on radio shows, and has had numerous etiquette articles published.

Sherry loves children and can often be seen in the middle of the floor with kids and teens of all ages, participating with them, instead of staring down at them.

In addition to Etiquette, Sherry is a Writer and Video Producer, having produced Commercials, Infomercials, Corporate Video, and Elite Weddings. She is President of Breathless Video Productions. Based in South Florida, her international video company shoots anywhere in the world!

In New York City, she was the talent coordinator for a large modeling agency and as such, coached children in auditions and modeling, and worked with casting directors and photographers in the area of movies, commercials and print modeling. Her favorite memory is chasing a child or young adult off the bus (speaking to their parents, of course), giving her card and saying, “call me.”

Having been a New York City actress, she can still be found, occasionally, on the stages of South Florida, performing . . . just to keep the acting blood warm.

Children / Adults

Etiquette can set you apart. Etiquette is not reserved for the wealthy, for nobility, or high society only. Etiquette is for everyone!

Children, Teens, Young Adults, Adults, Graduates, Executives, privately or in Group Settings.

Let us arrange a seminar or training session for your Church, School, Country Club, Business, Woman’s Group, Hair Salon, Temple, Non-Profit or any other Organization.

We promise that with our etiquette classes, you’ll feel ’sneaky smart’, like you know a few little secrets that others may not.

On the Home Page, click our moving information box to see the many vast areas of Etiquette and the age group in which you’re interested.

Making you the best you can be – that’s what The Palm Beach School of Etiquette is all about!

*We offer a stand alone 7 course etiquette dining extravaganza for groups of five or more. This includes intermezzo, fingerbowls, the works! Call us to arrange your lunch or evening event.*

Public Speaking / Acting

APPEARANCES, CLASSES, SEMINARS, BLOG

Etiquette Workshops, Fashion Design Contests, Public Speaking Classes and Presentation, Guest Celebrity Visits, Hair and Make-Up Instruction and Friendly Competition

*We offer a stand alone 7 course etiquette dining extravaganza for groups of five or more. This includes intermezzo, fingerbowls, the works! Call us to arrange your lunch or evening event.*

KAYLAN graduated from our five week course in Etiquette and Life Skills. She and her parents participated in our Seven Course Dining Extravaganza at a French restaurant in Boca. She is continuing her training in Public Speaking, Drama Coaching and Interviewing Skills. Way to go Kaylan!

Testimonials

Children’s Etiquette

Etiquette Parties!

Teens

This is a very vulnerable time, the teen years. As parents, grandparents and guardians, you may sometimes ask ,”Why won’t they listen to me?”. We at Palm Beach Etiquette know that some of that is quite normal. We also know that by watching other teens as they train in Etiquette can be rewarding. We are blessed with a generation of bright teenagers. Helping your teen soar is our mission! They ‘get it’ and they leave our school proud, toting a beautiful graduation certificate that speaks volumes.

Since peer pressure is prominent at these tender ages, in addition to other etiquette topics, we discuss peer pressure and etiquette, computer and social site etiquette, texting and cell phone etiquette, drinking and driving, and even dating etiquette which covers meeting a date’s parents , honoring their curfews and timelines, and ensuring that guardians know a teen’s whereabouts each step of the way.

We see great things happen during our Teen Etiquette Seminars. Self esteem is improved, the floodgates open and stories are shared, and each step along the way, there is an etiquette and moral tie-in. Watch your teen develop more confidence and elevate themselves to leadership positions by setting good examples to others and learning how to employ basic etiquette and manners’ techniques that can help them soar!

Seminars arranged privately or in groups at our location, or at Country Clubs, Schools, Churches, Temples, Organizations and the like.

PLEASE NOTE: Each program covers age appropriate material for that particular age category.

Etiquette Workshops, Fashion Design Contests, Public Speaking Classes and Presentation, Guest Celebrity Visits, Hair and Make-Up Instruction and Friendly Competition

M3 CAMP – JULY 2010 – SIGN UP NOW!

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Blogs

Alizdair Ray In Cuckoo’s Nest

Monday, February 8th, 2010

The Children of One Flew “Over The Cuckoo’s Nest” I recently judged the Lilly Pulitzer contest at the Children’s SchoolHouse Museum in Boyton Beach. As I’ always say . . . it’s easy to spot a winner. Alizdair Ray (top left) is a winner. He just got his first theater role in “One Flew Over The [...] View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | 1 Comment »

The Children of One Flew “Over The Cuckoo’s Nest”

I recently judged the Lilly Pulitzer contest at the Children’s SchoolHouse Museum in Boyton Beach. As I’ always say . . . it’s easy to spot a winner. Alizdair Ray (top left) is a winner. He just got his first theater role in “One Flew Over The Cuckoo’s Nest”.

Alizdair is a special young man with terrific manners. loaded with personality and a zest for life. What caught my attention initially was that Alizdair looks you right in the eye when he speaks to you. At the tender age of five, he was doing that. That is captivating!

Congratulations to Alizdair, only six years old and off to a great start.

I look forward to your future successes, Alizdair. You have wonderful parents who are doing all the right things and have a great future ahead of you!

Kaylan – Recent Graduate

Friday, February 5th, 2010

Kaylan graduated from our five week course in Etiquette and Life Skills. She also enjoyed our Seven Course Dining extravaganza at a lovely French restaurant in Boca Raton. Kaylan is continuing her training with Public Speaking, Drama Coaching, and Interviewing Skills. Way to go Kaylan! You’re a great student! View More...

Tags: childrens etiquette, dining etiquette, etiquette coaches, florida etiquette experts, kids etiquette, manners, manners classes palm beach, teen etiquette
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | 2 Comments »

Tags: childrens etiquette, dining etiquette, etiquette coaches, florida etiquette experts, kids etiquette, manners, manners classes palm beach, teen etiquette

2 Responses to “Kaylan – Recent Graduate”

SCHOOLHOUSE MUSEUM – MARCH, APRIL 2010

Tuesday, February 2nd, 2010

Join us for five weeks of Etiquette fun at the SchoolHouse Museum in Boynton Beach, Florida. View More...

Tags: boynton beach, childrens etiquette, education, etiquette experts, etiquette for kids, florida etiquette schools, kids etiquette, manners classes palm beach
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Join us for five weeks of Etiquette fun at the SchoolHouse Museum in Boynton Beach, Florida.

Golf Etiquette

Monday, January 18th, 2010

A few reminders of how to play the gentleman’s and gentlewoman’s sport. Click here. View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

A few reminders of how to play the gentleman’s and gentlewoman’s sport. Click here.

Flying Etiquette By John Rosenthal

Monday, January 18th, 2010

Flying can really try your patience. John Rosenthal reminds us of a few tips that may enhance the flying experience for us and our fellow passengers. Click here: View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Flying can really try your patience. John Rosenthal reminds us of a few tips that may enhance the flying experience for us and our fellow passengers. Click here:

Both Parties Should Forgive by Sara Anna

Tuesday, January 12th, 2010

Sara has a real gift with couples and their attitudes toward each other. She says: Both Parties Should Forgive Sometimes we pay lip service to forgiveness, and when we do that, only one at most, of the parties is satisfied but we can always tell on some level, even an invisible one, that something is out of [...] View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Sara has a real gift with couples and their attitudes toward each other. She says:

Both Parties Should Forgive

Sometimes we pay lip service to forgiveness, and when we do that, only one at most, of the parties is satisfied but we can always tell on some level, even an invisible one, that something is out of sync, so even that alleged satisfaction is unsatisfying. What our objective here is, that we want BOTH PARTIES to be ABSOLUTELY HEARD & UNDERSTOOD. How do we accomplish this?

When To Go Over Someone’s Head by Bob Burg

Tuesday, January 12th, 2010

There’s a very savvy gentleman that I follow who writes some insightful pieces about everyday situations and life. In the workplace, we are often faced with difficult choices, one being if it is appropriate to skirt the chain of command and when does the occasion call for it? Read what Bob has to say in his [...] View More...

Tags: bob burg, bob burg's blog, business etiquette, etiquette coaches, etiquette experts, florida etiquette experts, going over your boss, kids etiquette, manners classes palm beach, south florida modeling camps, the chain of command, work etiquette
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Read what Bob has to say in his Jan 11th, 2010 posting . . . . . click here

Bob Burg

Bob Burg Says:January 12th, 2010 at 8:26 am

WOW, Sherry; thank you so much. What an honor to have my article referred to by someone for whom I have so much respect and admiration. Thank you!!

Bob

To Re-Gift or Not to Re-Gift – That Is The Question

Sunday, January 3rd, 2010

Is Re-Gifting Worth It? So the holidays have come and gone and some of us received yet another candle (that will go into the closet) or another keychain (to add to the collection) or that pair of non skid foot warming socks that we’ll never use. The Snuggie, we can use, but those socks, well [...] View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Is Re-Gifting Worth It?

So the holidays have come and gone and some of us received yet another candle (that will go into the closet) or another keychain (to add to the collection) or that pair of non skid foot warming socks that we’ll never use. The Snuggie, we can use, but those socks, well not! We smile, say thank you, and we know how grateful we should be but still with a little resigned disappointment, our wheels begin to spin as to whom we can re-gift this item and for what occasion it might be deemed appropriate. Hey, it’ll save us some money, one day.

Let’s face it. We’ve all been there. The thought of a gift is always what should count and it does, but hold on . . . what do you do if you know that it’s something that you’ll probably never use?

Re-Gifting is always a good idea, at first. Yes, there have been stories of a mother-in-law opening a present, the very one that she gave to her son’s wife. Ouch! And oh, how about the friend at the engagement party who recognized the picture frame that had long been sitting in your garage? Ouch again!

As tempted as we are to put unused gifts to good use by “sharing” them with others, it’s a risky business. What could possibly go wrong with sending something across the continent? A lot! Seven times out of ten, that someone will know another someone who knows someone else who knows you. It’s chancy.

Analyze the risks. Is it worth it?

There is another option. Give it to another, not in honor of a special occasion, just for the sake of giving and . . . fess up. Trickery or deceit isn’t warranted. Tell them how you received it, that it is something that really doesn’t go with your color scheme or something of which you have so many. Explain that you’d like to share it with someone who really might appreciate it. Be careful – this must be done oceans apart!

The Etiquette Queen’s best advice is this. Why not just donate it to a good cause and rest easily knowing that your ‘could be perceived’ miserly ways can’t come back to bite ya?

Or . . . you can always find a place for it and make sure that it is proudly displayed when that dear gifter visits. What a priceless thing – to see a smile on their face as they feel and see how you value their gift selections. Might just be worth it

Just remember . . . if you do re-gift and it comes back to haunt you, the Etiquette Queen told you so.

(And while you’re at it, send me your funny, embarrassing, true re-gifting stories. Let me know if I can use your name in any article or book writing that I may do. If not, you will remain anonymous. Send to Info@PalmBeachEtiquette.com.)

Sherry Will Be Working Superbowl 44 Halftime

Thursday, December 17th, 2009

Superbowl LXIV promises a halftime extravaganza. View More...

Tags: Dolphin Stadium, Landshark Stadium, Pete Townsend, Roger Daltrey, Superbowl 44, Superbowl LXIV, Superbowl LXIV Halftime, The Who
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Hello Everyone,

Just wanted to say how excited I am to be part of the Superbowl LXIV Halftime festivities early next year. When this wonderful opportunity presented itself, I thought, “why not – you may never have this chance again.” The Who will be performing and Superbowl 44 promises to be exciting with a wonderful halftime extravaganza. The Superbowl is scheduled to be played on February 7, 2010 at Dolphin Stadium (otherwise known as Landshark Stadium on non Superbowl days) in Miami Gardens, Florida.

Stay tuned. Countdown is now 50 some odd days.

I’ll keep you posted.

Husband Etiquette

Thursday, December 10th, 2009

I do not know the author of this but please bear in mind that it is in the spirit of humor. In the spirit of fairness, I welcome something from the opposing viewpoint and will gladly publish Satirical Wife Etiquette! ADVICE FROM A RETIRED HUSBAND It is important for men to remember that, as women grow older, [...] View More...

Tags: housecleaning, husband etiquette, marriage etiquette, men, women
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

I do not know the author of this but please bear in mind that it is in the spirit of humor. In the spirit of fairness, I welcome something from the opposing viewpoint and will gladly publish Satirical Wife Etiquette!

ADVICE FROM A RETIRED HUSBAND

It is important for men to remember that, as women grow older, it becomes harder for them to maintain the same quality of housekeeping as when they were younger. When you notice this, try not to yell at them. Some are oversensitive, and there’s nothing worse than an oversensitive woman.

My name is Bill.. Let me relate how I handled the situation with my wife, Joann. When I retired a few years ago, it became necessary for Joann to get a full-time job, along with her part-time job, both for extra income and for the health benefits that we needed. Shortly after she started working, I noticed she was beginning to show her age.

I usually get home from the fishing about the same time she gets home from work. Although she knows how hungry I am, she almost always says she has to rest for half an hour or so before she starts dinner. I don’t yell at her. Instead, I tell her to take her time and just wake me when she gets dinner on the table. I generally have lunch in the Men’s Grill , so eating out is not reasonable. I’m ready for some home-cooked grub when I hit that door. She used to do the dishes as soon as we finished eating. But now it’s not unusual for them to sit on the table for several hours after dinner.

I do what I can by diplomatically reminding her several times each evening that they won’t clean themselves. I know she really appreciates this, as it does seem to motivate her to get them done before she goes to bed.

Another symptom of aging is complaining, I think. For example, she will say that it is difficult for her to find time to pay the monthly bills during her lunch hour. But, Boys, we take ‘em for better or worse, so I just smile and offer encouragement. I tell her to stretch it out over two, or even three days. That way, she won’t have to rush so much. I also remind her that missing lunch completely now and then wouldn’t hurt her any (if you know what I mean). I like to think tact is one of my strong points.

When doing simple jobs, she seems to think she needs more rest periods. She had to take a break when she was only half-finished mowing the yard. I try not to make a scene. I’m a fair man. I tell her to fix herself a nice, big, cold glass of freshly squeezed lemonade and just sit for a while. And, as long as she is making one for herself, she may as well make one for me, too.

I know that I probably look like a saint in the way I support Joann. I’m not saying that showing this much consideration is easy. Many men will find it difficult. Some will find it impossible! Nobody knows better than I do how frustrating women get as they get older. However, Guys, even if you just use a little more tact and less criticism of your aging wife because of this article, I will consider that writing it was well worthwhile. After all, we are put on this earth to help each other.

EDITOR’S NOTE: Bill died suddenly of a perforated tushy. The police report says he was found with a home-made extra-long 50-inch Big Bertha fishing pole jammed up his hmmm, and a sledge hammer laying nearby.

His wife Joann was arrested and charged with murder. The all-woman jury took only 10 minutes to find her Not Guilty, accepting her defense that Bill, somehow without looking, accidentally sat down on his fishing pole!

Business Sloppy Is Out – Formal Is In

Thursday, November 19th, 2009

Click Here – The Revenge of The Tie. View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Click Here – The Revenge of The Tie.

Should Obama Bow To Emperor Akihito of Japan?

Wednesday, November 18th, 2009

obama bows to akihito, proper bowing etiquette, when to bow, should a president bow View More...

Tags: bowing etiquette, japanese bowing, obama bows to akihito, obama bows to emperor, president bows in japan, when to bow
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

To Bow or Not to Bow, That Is The Question

Bowing (ojigi) is an important custom in Japan. It is used to say hello, good-bye,or I’m sorry.

Bowing protocol is determined by social status and age. The person of lesser status, bowing first, shows deference to the senior persons or those higher in social status. The deeper you bow and the longer you hold the bow, the more respect you are showing. A deep bow is considered as showing deep reverence or can be a sign of apology for indebtedness to someone.

Japanese women cross their hands in front of them and bow. Japanese men keep their arms by their sides with their palms facing in toward the body.

In business, handshaking has become quite acceptable from foreigners. While visitors are not expected to bow, observing this Japanese custom is greatly appreciated. In lieu of a bow and in casual situations, a slight nod of the head will suffice. When one receives a bow, it is, however, considered impolite not to return it.

So let’s review. In business, a slight bow or a handshake is perfectly appropriate from a foreigner.
In informal situations, a slight nod is acceptable which brings us back to . . . Obama and Emperor Akihito of Japan.

Much has been made of Obama’s recent bow but is that justified criticism? On the one hand, there is the camp that believes that this gesture may have endeared him to the Japanese by exhibiting humility. On the other side, we have those (Japanese included) who believe that this weakened him in stature.

Should our President have bowed so deeply or should he have bowed at all to the Emperor?

No, the President of the United States should not have bowed at all to the Emperor. His bow seemed awkward and subservient. On the status radar, the leader of the free world is at least equal to other leaders. (Some may argue greater, but that is a debate for another day.)

Obama’s double faux pas was combining the handshake with the bow. This is simply not done. You either bow . . . or you shake hands, but never the two shall meet.

Is this the most criminal offense a President could commit? No. But our President should have been briefed appropriately by the Office of the Chief of Protocol. There is an entire department in Washington devoted to making us, meaning our leadership, appear educated and informed. Someone failed miserably here.

Mike Fishbaugh Says:

Thanks for the information. I agree it is not appropriate for the President to bow. In all previous administrations, a hand shake was always proper.

Really sad that the President either was mis-informed, not informed, or truly feels he is subservient.

November 19th, 2009 at 5:46 pm

Winners of the Lilly Pulitzer Modeling Contest

Friday, November 6th, 2009

Backstage at the Lilly Pulitzer Luncheon and Fashion Show with winners Savannah and Alizdair. Sponsored by The Palm Beach Post Recently I judged the Lilly Pulitzer Fashion and Modeling contest for the Schoolhouse Museum in Boynton Beach, Florida. Here are our precious winners. Savannah is eight and Alizdair Ray is six. These are inspiring, incredibly special children. [...] View More...

Tags: childrens etiquette, etiquette experts, lilly pulitzer, palm beach etiquette, The Palm Beach Post
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | 3 Comments »

Winners of the Lilly Pulitzer Modeling Contest

Lilly 2009 Sherry and the Winners Savannah and Alizdair

Backstage at the Lilly Pulitzer Luncheon and Fashion Show with winners Savannah and Alizdair.

Sponsored by The Palm Beach Post

Recently I judged the Lilly Pulitzer Fashion and Modeling contest for the Schoolhouse Museum in Boynton Beach, Florida. Here are our precious winners. Savannah is eight and Alizdair Ray is six. These are inspiring, incredibly special children. Equipped with wonderful manners, great eye contact, and poise . . . they are magnetic!

And . . . you all know how I feel about manners, lol!

Tags: childrens etiquette, etiquette experts, lilly pulitzer, palm beach etiquette, The Palm Beach Post

3 Responses to “Winners of the Lilly Pulitzer Modeling Contest”

Jackie Porter Says:November 9th, 2009 at 6:09 am

Congratulations, Alizdair! Great job, knew you could do this. Love,
Aunt Jackie
Henry & Renay Ray- parents of Alizdair Sebastien Ray Says:November 11th, 2009 at 8:20 pm

Way to go Alizdair! Mommy & Daddy are so proud of you ! We love you !
Henry & Renay Ray- parents of Alizdair Sebastien Ray Says:November 11th, 2009 at 8:22 pm

Great job Son!

Woman Fired For Using All Caps in Email

Monday, November 2nd, 2009

According to the New Zealand Herald, an Auckland accountant was terminated for writing and formatting emails inappropriately. The emails appeared confrontational. Vicki Walker countered by suing her former employee and won her case. The problem? Using ALL CAPITAL LETTERS , writing in bold, and using bright colors such as red to emphasize her messages. This is [...] View More...

Tags: business etiquette, email etiquette, etiquette experts, florida etiquette coaches, florida etiquette experts, florida summer camps, palm beach etiquette
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

According to the New Zealand Herald, an Auckland accountant was terminated for writing and formatting emails inappropriately. The emails appeared confrontational.

Vicki Walker countered by suing her former employee and won her case.

The problem? Using ALL CAPITAL LETTERS , writing in bold, and using bright colors such as red to emphasize her messages. This is all frowned upon in the Email Etiquette world.

Using ALL CAPS is called the “shouting” email. It can lead to misunderstandings and be perceived as harsh and aggressive. Exclamation points !! and overusing the bold feature can also serve to provoke the reader, the reader’s responses, and elicit reactions that are unfavorable.

One must remember that written words simply cannot convey a message the way the voice can. With the voice we hear the tone, volume, inflection, and punch. When penning correspondence of any nature, our words and the style and formatting of those words, must be carefully reviewed. One approach is to read the email aloud, adding all appropriate emphasis as depicted in the email. If it sounds harsh to the writer, imagine how the recipient might view it.

Having an effective email policy that is reviewed and signed by employees is one way for a company to pre-empt bad email etiquette and avoid possible negative outcomes.

For more information, read email etiquette rules.

Typing EMAIL

Patricia – That was interesting to know that others are starting to take email etiquette seriously. I continued on and read your article about business etiquette from the link you provided, and that was very interesting. I have several pet peeves with emails, and one is the non-response—please, respond even if short. Also, the lack of manners in the emails themselves. Remember writing letters? If not, read about writing letters. Since you are writing an email, it should at least have some of the formality and good manners of letter writing about it. Hello______, and end up with signing your name at least. Your article touched on all the salient points of good emails and I enjoyed it. Thank you!

Tags: business etiquette, email etiquette, etiquette experts, florida etiquette coaches, florida etiquette experts, florida summer camps, palm beach etiquette

Flu Etiquette

Monday, November 2nd, 2009

As a result of H1N1 fears, a new type of etiquette is getting a lot of attention. Gone are the days where there was a heavy emphasis by etiquette experts and educators to teach children to cover their mouths with their hands while coughing or sneezing, secure a tissue, and try to wash those potentially [...] View More...

Tags: cough etiquette, etiquette for flue, flu etiquette, H1Ni virus, kids etiquette, school etiquette, sneeze etiquette
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A new generation of etiquette has emerged and it’s called cough, sneeze or flu etiquette. Children are taught to sneeze or cough into the elbow, thus preventing the spewing of various virus particles into the air, risking contamination to all. This makes sense and addresses the situation immediately.

Antibacterial sanitizers are flying off the shelves these days and schools are contributing to their profits. In classrooms throughout the country, children are encouraged to wash as frequently as possible and use sanitizers in between the washroom visits.

A Cough Into Elbow s painful as it is to see years of etiquette turned upside down, this is a no nonsense practical approach. Our school systems are to be commended for becoming creative solution seekers.

Tags: cough etiquette, etiquette for flue, flu etiquette, H1Ni virus, kids etiquette, school etiquette, sneeze etiquette

Etiquette In Mainstream Education?

Tuesday, October 27th, 2009

Please take my poll. I am advocating that Etiquette and Life Skills be incorporated into Mainstream Education. Time after time, I hear from HR personnel, teachers, CEO’s that the basics have become a lost art. It can lead to job dismissal, lack of promotion, omission from award recognition and so much more. What do you think? [...] View More...

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Please take my poll. I am advocating that Etiquette and Life Skills be incorporated into Mainstream Education.

Time after time, I hear from HR personnel, teachers, CEO’s that the basics have become a lost art. It can lead to job dismissal, lack of promotion, omission from award recognition and so much more. What do you think? I’d like to compile your views for the public school sup Kids erintendents around the country.

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Do you believe that Etiquette belongs in Mainstream Education?

	Yes [ 100% (4 votes) ]
	No

Palm Beach Etiquette Announces M3 Camp July 2010

Tuesday, October 20th, 2009

Newswire Press Release Click here for original. Palm Beach Etiquette Announces M3 Camp July 2010 NewswireToday - /newswire/ – Boca Raton, FL, United States, 10/04/2009 – Parents forced to seek alternatives for children’s summer activities. Given the present and recent economic downturn, many households have been hard hit with providing the basics. This has filtered down to the [...] View More...

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Etiquette Parties!

Saturday, October 17th, 2009

Bounce house, check. Magician, check. Clown, check. Etiquette Instructor, CHECK! Speaker, check. Fashion show, check. Etiquette Instructor, CHECK! Want something new and interesting for your child’s party or for an evening or luncheon event with friends, ladies’ organizations, country clubs? We have Etiquette parties! Yes, we come to you and provide Etiquette instruction for your group. We [...] View More...

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Newswire Press Release Click here for original.

Palm Beach Etiquette Announces M3 Camp July 2010

NewswireToday - /newswire/ – Boca Raton, FL, United States, 10/04/2009 – Parents forced to seek alternatives for children’s summer activities.

Given the present and recent economic downturn, many households have been hard hit with providing the basics. This has filtered down to the children in those households. As a result, the number of families who can afford pricey sleep-away summer camps for their children has decreased.

Due to popular demand and because of the numerous requests received searching for a kid’s summer day camp entertainment solution, Ms. Sherry Thomas, President of the Palm Beach School of Etiquette, (former TV producer and actress ) and Francine Deschatelets (fashion show producer, former model and wife of former Pro football player, Mike Cline) have partnered to present a day camp that incorporates Etiquette, Public Speaking, and just for fun Runway Modeling.

“Our camp is in the perfect setting,” states Mrs. Deschatelets, “as the area lends itself to access to top media, sports and entertainment figures who have made the area their permanent home.” In her role as National Director for the annual Mike Cline invitational, Mrs. Deschatelets has organized many charity events that revolve around children in need.

“M3 Camp (aka Manners, Modeling and Make-Up) is a fun, educational way to role play, engage in friendly competitions, learn to work as a team, and boost self esteem all at once,” says Ms Thomas. Like Mrs. Deschatelets, she has worked with kids from all walks of life. “With an emphasis on social graces, these life lessons will carry over into the children’s personal and professional lives.”

The camp promises to be loaded with Celebrity guest visits, friendly competitions in Fashion Design, Hair and Make-Up techniques, Public Speaking classes, TV audition tips, Photography sessions, and features such fun games as “how to set a table properly” in one minute or less. It will culminate with a Graduation Ceremony and Fashion Show designed, planned, and orchestrated by the students.

Camp dates ar blond woman with modern gloss hairstyle e June 28 – July 30, 2010 in Boca Raton, FL. Mrs. Deschatelets and Ms. Thomas are accepting thirty eager students for this exclusive camp.

Contact: Info@PalmBeachEtiquette.com or call 561.504.6633.

Good Garbage Etiquette Is Neighborly

Monday, October 12th, 2009

Neighborly Etiquette #1 How often do we throw out garbage without a thought to possible serious repercussions of unsecured refuse? Garbage often contains jagged, sharp lids from canned goods, plastic bags (that in the hands of a child can lead to suffocation), broken glass leftover food items – a cornucopia of health and safety hazards. Simply [...] View More...

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Neighborly Etiquette #1

Trash Etiquette

How often do we throw out garbage without a thought to possible serious repercussions of unsecured refuse? Garbage often contains jagged, sharp lids from canned goods, plastic bags (that in the hands of a child can lead to suffocation), broken glass leftover food items – a cornucopia of health and safety hazards. Simply put, it’s unsightly and unsanitary.

As part of being a good neighbor, secure your garbage first and than place it into a closed container. When moving or doing spring cleaning, anchor the empty boxes as best you can with a heavier item to prevent them from blowing away. Leaving garbage exposed and open to the elements invites trouble.

Open trash draws rodents, pests, animals and scatters about the neighborhood creating further health hazards and an unsightly presentation of your living area. A few extra moments of practicing good garbage etiquette is all it takes to preserve the looks of your neighborhood and do your part to prevent injuries or accidents that may result from carelessness.

Take pride in you neighborhood. You live there too!

Sherry Judging “Lilly Pulitzer” Modeling Contest

Friday, October 9th, 2009

Our President, Sherry Thomas, will be judging an adorable Lilly Pulitzer Modeling Contest in Boynton Beach. This is the posting: The Schoolhouse Children’s Museum and Learning Center announces the call for auditions to participate in the 2009 Fashion Show. Luncheon at the prestigious Quail Ridge Country Club in Boynton Beach on Friday November 6 from [...] View More...

Tags: childrens etiquette, childrens museum boynton beach, kids modeling, lilly pulitzer, modeling contest, schoolhouse museum boynton beach, south florida modeling camps
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Our President, Sherry Thomas, will be judging an adorable Lilly Pulitzer Modeling Contest in Boynton Beach.

This is the posting: The Schoolhouse Children’s Museum and Learning Center announces the call for auditions to participate in the 2009 Fashion Show. Luncheon at the prestigious Quail Ridge Country Club in Boynton Beach on Friday November 6 from 12 ~ 1 p.m.

About the Judges:

Sherry Thomas is a leading Etiquette and Life Skills Expert, consulting many people that you see on television each week in the areas of Etiquette, Public Speaking, Image Consulting, Media /Press Coaching and Life Skills. In addition to Etiquette, Sherry is a Writer and Video Producer, having produced Commercials, Infomercials, Corporate Video, and Elite Weddings. In New York City, she was the talent coordinator for a large modeling agency and as such, coached children in auditions and modeling, and worked with casting directors and photographers in the area of movies, commercials and print modeling.

For more info click here.

Job Interviewing Etiquette

Friday, October 2nd, 2009

Tips On How To Land That Job! Practice interviewing with a friend. No one’s asking you to change who you are, but to increase your chances of landing the job, you must have something extra that the ten (or fifty or one hundred) other candidates do not. Remember, a hiring manager is looking for someone [...] View More...

Tags: interview etiquette, interviewing skills, job interviews, job skills
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | 1 Comment »

Tips On How To Land That Job!

Practice interviewing with a friend. No one’s asking you to change who you are, but to increase your chances of landing the job, you must have something extra that the ten (or fifty or one hundred) other candidates do not. Remember, a hiring manager is looking for someone that the company can be proud of, in whom the company can have the faith that you, as a company representative, can be put before their clients and make a favorable impression.

Have a family member or friend ask you a multitude of questions that an interviewer might ask. Practice in front of a video camera. You can see yourself as others do. A few tweeks here and there can change the way you’re perceived. You have one shot at leaving a favorable impression. Make it your best!

The number one question that many interviewers revert to?

“Tell us something about yourself.” Have your elevator commercial down – a short blurb about your accomplishments and what qualifies you for the job. Don’t brag. Don’t use statements like, “I’m the best at what I do”, or “you can’t get much better than me”, or “I can do it all.” Point out how you’re a team player, work well with others and are a good listener, openly accepting other ideas and your flexibility with changing course if need be. Give a few examples of your accomplishments and how you may have taken the lead on a project, designed a new method by which your previous employer saved money. Have in your hand a written example of some of your works, be it a training manual, the design for a new software, the graphics of the new logo – whatever you’ve done, be prepared to show it. Talking is one thing but it’s intangible. Showing is another. Written, hard copy examples are tangibles. You can leave it with them as a reminder of who you are.

The number two question that interviewers ask?

“What are your goals and tell us where you see yourself in five years?” Make your answer intelligent. Point out that you would hope that by demonstrating your gifts in your particular field that along with that would come the recognition and upward promotions that accompany having done a job well. Do not tell the interviewer that you wish to have their position. While ambitious, this does not always score brownie points and may even be perceived as a bit threatening. Your goal: to do the best you can in your department and be elevated into other positions as they arise.

Confidence without arrogance is the key.

Do Dress Professionally. Throughout the interview process, dress professionally, even it appears to be a casual environment. If you get the job, you can then relax into the more acceptable dress code of the office. Your first impression is just that – first! You may not get a second. You can always dress down later, but the interviewer may not understand that you can dress up. And . . .many interviewers view this as a sign of respect toward them and the company. This goes a long way with first impressions.

Contact Information. Carry the interviewer’s telephone number and address with you for occasions where you may get lost or are running late. One little phone call may save the interview.

Allow Time. Allow time for traffic and any unforeseen delays. If you arrive too early, sit in your car or visit the local coffee shop. Arrive no earlier than ten minutes before your interview.

Handshakes. Shake hands upon meeting your interviewer. It should be a nice, firm, professional handshake – no holding of the arm or doubled handed shakes, no bone crushers, no floppy fish. You will be judged by your handshake! Remember that. Thumb parallel to the floor, web to web, no more than three shakes. Look straight into the eyes as you’re shaking. Confident and pleasant is the key.

Smile With Your Eyes and Mouth. If they don’t match, it’s a gotcha! Smiling excessively is frowned upon. It might indicate the lack of a serious side or pretentiousness. One interviewer told a candidate that he didn’t know what to do with her as she had this perpetual Miss America smile. Sad, but true.

Good Eye Contact. Be natural but focused throughout the interview. If you give a blank stare for too long, it becomes uncomfortable. Glancing away briefly is fine and we all do that in natural conversation, but doing it excessively, looking away each time when asked a pointed question might signal a lack of sincerity or loss of words. Avoid the fluttering, out of control eyelid syndrome or constant blinking. This is a habit not an addiction. Habits can be undone.

Do allow your personality to shine through!

Sit Up Straight. Hiring managers are trained in body language. Sitting straight signals that you’re giving them your full attention – shoulders back and sit in the middle of the seat – not all the way back, not on the edge – somewhere in between. Sitting too far back is a no no. It’s too comfortable and allows for slouching.

Watch The Hands. They should be somewhat contained. Flailing arms can turn off an interviewer. Place them in your lap, folded, and use them occasionally for effect. Never, ever point. It is considered rude and offensive body language.

Watch The Arms. Never cross your arms. This is taken as offensive body posture, indicating that you’re stand-offish or a know-it-all.

Watch The Legs and Feet. The best posture. For men – feet flat on the floor. For women – feet flat on the floor or ankles crossed. You do not want to appear to be overly relaxed. Crossed legs can facilitate nervous leg kicking – best to be safe and appear controlled and confident.

Listen. Let the interviewer ask the questions! Add brief comments when there is a pause. Do not interrupt. HR Personnel prefer the one who talks less than the one who talks most. Talking too much may send the message that you’re a know it all or do not accept other ideas. You will appear overzealous. It questions your ability to work as a team. Respond when appropriate. Wait to be asked, then respond.

Be Prepared. Know the company and their background. Research the company’s leadership and their backgrounds. Check for press releases on any recent mergers, acquisitions, new product lines, new developments, changes of management. You can always say, “I noticed that when I was reading about you.” They love this! It shows your interest and preparedness which may translate into how you’ll approach your new job, if selected.

Have a few questions of your own prepared – something relevant to the company.

“How has this product been working for you?”
“Do you foresee expanding into Latin America?”
“What potential do I have for growth within your organization?”

Standing. No hands in the pockets – just straight with your arms by your side or neatly clasped at the waist level or below. No fidgeting with pocket change. No crossed arms.

Take a Notepad and Pen. Not only are these good props, but they’re great for taking notes and this shows interest. Do not play with the pen. Hold it nicely, but don’t wave it around. Nervous gestures such as these are distracting.

Shake hands again before leaving and say thank you.

Thank you. Carry in your briefcase a set of nice, clean, non busy, professional thank you cards. A simple initial is elegant or those with a simple illustration on the front are fine. Write a thank you immediately after leaving the interview. You may send an email or handwritten thank you. The old fashioned hand written one demonstrates extra effort. You can even write it in your car, return it to the receptionist marked with these words, “Hand Delivered”, with the time and date. This ensures that it will be delivered expeditiously and indicates your organization and preparedness. This alone may set you apart and get you the second interview or secure the position.

While we may not agree or like all that is entailed with interviewing, the key is make yourself stand out from all the other candidates. Go the extra mile and portray that! An interviewer wants to see that you’ll go the extra mile for the company!

Happy Interviewing and let me know when you get the job!

Click here to read Sherry’s many other columns!

Tags: interview etiquette, interviewing skills, job interviews, job skills

One Response to “Job Interviewing Etiquette”

Andre Milteer Says:October 8th, 2009 at 3:26 pm

Think about all of your hard work that it took to get the interview in the first place. Now is NOT the time to get sloppy…Step Up Your Game! Follow the guidance in this blogpost; especially, Watch Your Hands… – Andre Milteer (aka eResumes4Vips)

How To Eat Spaghetti The Italian Way!

Thursday, October 1st, 2009

Spaghetti Etiquette Who doesn’t love spaghetti? It’s a traditional favorite for young and old alike! But . . . some of us make such a mess with the slipping and sliding and the whirling and twirling that by the time we’ve had our first bite, a native Italian has finished half his meal! Try to master [...] View More...

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Spaghetti Etiquette

Who doesn’t love spaghetti? It’s a traditional favorite for young and old alike! But . . . some of us make such a mess with the slipping and sliding and the whirling and twirling that by the time we’ve had our first bite, a native Italian has finished half his meal!

Try to master your pasta twirling without the assistance of a spoon. Here’s how you do it:

With the tines of your fork, grab only about 2-3 strands of pasta and pull it high above the bowl to separate it from the rest of the noodles. (You can make this a real impressive Italian motion. Give it attitude – maybe even murmur a few native phrases.)

Press the fork against the side of the pasta bowl and twirl. Magnifico! A heaping fork full of pasta has emerged ready for your dining pleasure.

So . . . long high impressive reach with good extension, a few Italian words, twirl, eat. Italian motion with fork up high, down low twirl, and mangia. You get the idea.

Superbo! Eccellente!

Now . . . about that sauce. Eating Spaghetti The Italian Way!

Il conto, per favore!

(Note: If the pasta is served on a flat plate, you will need a tablespoon or pasta spoon as support and resistance for the fork.)

CLICK HERE TO READ SHERRY’S OTHER COLUMNS!

The Correct Way to Hold Your Rice Bowl

Saturday, September 26th, 2009

JAPANESE RICE BOWL ETIQUETTE As one can imagine, the Japanese, steeped in tradition, honor, and culture, take their etiquette seriously. Hold the rice bowl with one hand only, thumb pointing up, fingers gripping underneath. A woman’s fingers are expected to be placed quite gracefully underneath the bowl and a bit closer together as this connotes good [...] View More...

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JAPANESE RICE BOWL ETIQUETTE

As one can imagine, the Japanese, steeped in tradition, honor, and culture, take their etiquette seriously. Hold the rice bowl with one hand only, thumb pointing up, fingers gripping underneath. A woman’s fingers are expected to be placed quite gracefully underneath the bowl and a bit closer together as this connotes good upbringing and fine Japanese Etiquette. Use your chopsticks with the other hand. The movements of the fingers should be fluid and elegant while gripping the bowl and holding the chopsticks. In this photo, we have the correct way to hold the bowl, but alas, the gentlemen is holding his chopsticks down too low. More about that in another article.

Your fine etiquette will be noticed.

Eating Rice Japanese Style

CLICK HERE TO READ SHERRY’S MANY OTHER COLUMNS!

One Response to “The Correct Way to Hold Your Rice Bowl”

Sherry On The Radio

Saturday, September 19th, 2009

Sherry Thomas, President of The Palm Beach School of Etiquette was recently a guest of Radio Show Host, SparkPlug. who also publishes “People You Need to Know” magazine. Please click VIEW MORE and then click Palm Beach Etiquette on the Radio at the end, and scroll down until you see Sherry. From there, you will [...] View More...

Tags: etiquette, etiquette on radio, florida etiquette experts, palm beach etiquette, palm beach etiquette on radio, sherry thomas on radio
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Sherry On The Radio

SparkPlug Radio - Publishers of People You Need To Know Magazine

EMAIL ETIQUETTE RULES FOR BUSINESS

Tuesday, September 8th, 2009

BUSINESS E-MAIL ETIQUETTE Background Paper and Design. Use a clean, non busy background design. It is more professional, less distracting, and easier to read. Fonts. Use a reasonably sized font no larger than 14 points, not smaller than 10. The font should be a simple, easy to read font, clearly legible font – not “Old [...] View More...

Tags: business etiquette, email etiquette, netiquette
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | 1 Comment »

BUSINESS E-MAIL ETIQUETTE

EMAIL ETIQUETTE

Background Paper and Design.
Use a clean, non busy background design. It is more professional, less distracting, and easier to read.

Fonts. Use a reasonably sized font no larger than 14 points, not smaller than 10. The font should be a simple, easy to read font, clearly legible font – not “Old English” or fancy fonts. Using multiple fonts is confusing. Pick a font and color and stick to it for clarity and ease of reading.

Limit Forwards. The best approach here – avoid them. Chain letters, distasteful jokes, political views should never be forwarded in the workplace. If there is a clean joke that you like or an inspirational quote that is work related and it is deemed appropriate and acceptable by management, remove all other email addresses and information, copy and paste just that portion of the email and send.

Do Not Expose Email Addresses of Others. If you wish to send an email to more than one person, other than direct management or groups of an inner office team, do not divulge the email addresses of people who don’t know each other. Besides being impolite, this is an open door invitation for spammers. Send a copy to yourself and BCC all other recipients so as to hide email addresses. (See next line.)

BCC. This means blind copy. By BCCing, you are protecting the email information of others. Place your name in the “To” line and add multiple other individuals in the BCC line. They will receive your email directed to them . . . without exposing the addresses of others.

Piggybacking. Do piggyback off of an email in order to have a direct line of reference for the topic at hand. Take the initial email and reply to that each time, creating a flow of information as it advances toward resolution. This makes it easier for everyone to follow the progress of the email and subject matter.

Do not piggyback if the topic is a new one. This creates confusion. Begin with a new email.

No Cutesy Tootsy Email Names. Remember, this is a business. Make it simple and professional.

Titles, Addressing Others, Content. Use a title or name to begin. The title should be in accordance with the level of respect given for that profession or position. The email should follow the format of open, middle, and close:

1) title of respect and/or name, to open

2) reference to the matter at hand citing specifics of the matter (make this clear and concise to avoid confusion), in the middle

3) a signature sign off such as “Kind regards”, “Sincerely”, or “Thank you for your attention”, to close

Avoid all Caps. Italicize. All caps are interpreted as a “shouting” message. Remember, the reader is not hearing the voice. Confusion and misinterpretation take place without the effects of voice tone, inflection, and volume. All caps are also more difficult to read. Avoid them. Read your email aloud to hear what you’ve written and how it sounds to you. Read the all caps with emphasis. Does it sound harsh to you?

Italicizing is the better way to punch a word or phrase.

Spelling. Use your spell check. Misspellings indicate lack of professionalism and may signal a lack of pride in your work.

Limit the Reply to All. Your email should be directed to the specific person making the inquiry or to the individual who handles this particular area, if possible. If there is a team involved, by all means address the team. Beware of the same email being circulated multiple times, to multiple individuals, when a single response to a single individual might suffice. Other recipients may not be interested in the content. This crowds email boxes and eats up company time .

Large Attachments and Photos. Many servers and email systems have a limitation of 20 megabytes and cannot handle large attachments. Re-size large photos. Use a zip file or FTP (File Transfer Protocol) to send large attachments and numerous photos. There are several free FTP services available (YouSendIt is one).

Add a Legal Confidentiality Statement. It can be placed below your signature line. This makes it illegal for someone to forward one of your emails without your permission.

Use Proper Sentence and Grammar Structure. The lazy man’s way of typing does not work in business. Not capitalizing the word “I” is unprofessional and makes you appear uneducated. Writing phrases instead of sentences is not proper. You are only as professional as you appear.

Personal Emails. Avoid sending personal emails from a company’s business email account - a big no-no in business unless you are the owner of the company. What you write is a direct reflection on the company. Save the personal emails for lunchtime and use your personal account.

Always Respond. Avoid further emails by responding efficiently. Not responding lends the impression that you either don’t care, are too busy to address that email, or that it just isn’t important enough. It sets off frustration to the sender and may escalate into a much pricklier situation. A simple reply might be, “give me a few days, please, to get back to you”. This is much better than completely ignoring the sender.

Avoid Exclamation Points!!! These are perceived as harsh. How do you feel when you read an email with an exclamation point? Unless it is for humorous effect, beware of how this is received.

Check the Email Address. Before sending, take one last glance at the recipient’s email address. Have you mistakenly marked the next name in the alphabet in your contact list? Double check in order to avoid embarrassment with proprietary information.

Include a Relevant Subject Line. For future search purposes and to alert the recipient as to the content of the email, always write an appropriate subject line. Hitting reply without changing the subject line may create confusion. Salesy subject lines will get spammed. Be careful as to the content. Avoid, “I have a deal for you”, “Last chance”, “Everything on sale”, “Free”. Phrases such as these are often regarded as spamming email blasts.

Abuse of Contact Us Forms. This area on a website is for information gathering, not for the promotion of your company. This is spamming. Don’t do it. Make a phone call and secure a direct email address (after receiving permission) to forward information about your company.

Avoid Bold. Italicize instead. Bold letters come across as screaming. Avoid them except to perhaps emphasize one word. The best way to emphasize a word or phrase is by italicizing. It is milder, yet lets the reader know that this information is important.

Do Not Open Emails or Attachments from Unknown Senders. This could create a big problem for your company and possibly jeopardize your job.

Virus Ware, Spy Ware. Make sure it is up to date in order to safeguard you and your clients.

Quoting Someone’s Writings. If you quote someone, you must give them credit or better yet, supply the link that takes the reader directly to that person’s writings. Otherwise, this is copyright infringement.

Flamers. These are individuals who send angry, hostile, response provoking emails. Do not respond to this type of behavior. Report it or ignore it.

Sending An Email From Someone Else’s Computer. This is an imposter email, appearing to be from one person but having been written and sent by another. This is wrong and could get you terminated or in trouble legally!

Spam box or Junk box. Check it daily and add approved senders to your safe list so as to avoid misunderstanding, mistrust, and perhaps the failure of a business relationship or missed opportunity.

Do Not Hit Send Immediately. A strong, emotional email, just like the old-fashioned letter, needs thought and calm. Write the email and let it sit for a day or few hours. Think about it.

Are you still ready to hit Send?

Thank you very much for providing this post.

Audrie Bertham
December 15, 2009 5:27 PM

I visit your web site from time to time and I just have to mention that I like your template!

Shirley Smith
November, 27, 2009 9:19 PM

Palmbeachetiquette.com is very informative. The article is very professionally written. I enjoy reading http://www.palmbeachetiquette.com every day.
Glen Foxman
Loans Canada
November 12, 1009

Sherry,

As a professional copy writer, I am delighted to discover your excellent website. Your business etiquette tips are important and timely. I especially appreciate your e-mail etiquette.

Having known you for a long time, I can vouch for your credibility and your dedication. Thank you for your inspiring work.

Regards,
Joyce Sizemore Wilson

November 2, 2009 5:05 PM

Dear Sherry,

This came at the right time as I recently received one that offended me. I read it over and over and actually at some point I imagined the person saying what she wrote and it sure sounded better. The sender, being a female, was extremely emotional and was sharing her pain and not attacking me as I thought she was.

The problem of misinterpreting emails is huge in Global Business (my area of expertise). When we add cultural differences to communication style, it opens a big area of challenges.

So, as Patricia above mentioned, starting an email with a greeting and a name should be the norm. It is “required” in many cultures and Americans are seen as rude because we are very direct and go straight to the point. I try in my intercultural work to raise those cultural differences and instill tolerance in those willing to listen.

So Sherry, together we are doing a great service to the world.

Keep up the great work.

Regards,
Patricia C.
Boca Raton, Fl

September 16, 2009 8:49 PM

Patricia says:

That was interesting to know how others are starting to take email etiquette seriously. I continued on and read your article about business etiquette from the link you provided, and that was very interesting. I have several pet peeves with emails and one is non-response–please respond, even if short. Also, lack of the manners in the emails themselves. Remember writing letters? If not, read about writing letters. Since you are writing an email, it should have at least some of the formality and good manners of letter writing about it. Hello ____, and end up with signing your name at least. Your article touched on all the salient points of good emails and I enjoyed it. Thank you!

September 8, 2009

CLICK HERE TO READ SHERRY’S OTHER PUBLISHED COLUMNS!

Tags: business etiquette, email etiquette, netiquette

One Response to “EMAIL ETIQUETTE RULES FOR BUSINESS”

admin Says:December 17th, 2009 at 5:18 pm

Thank you Shirley.

Clothing and Hygiene in the Workplace

Friday, September 4th, 2009

When in doubt, dress conservatively. In corporate America, you simply cannot go wrong by dressing conservatively. You can, however, put yourself at great risk by daring to dress provocatively, sloppily, or in a manner that signifies that little thought has gone into your grooming. While there are casual office environments, for the most part, one should [...] View More...

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When in doubt, dress conservatively.

In corporate America, you simply cannot go wrong by dressing conservatively. You can, however, put yourself at great risk by daring to dress provocatively, sloppily, or in a manner that signifies that little thought has gone into your grooming. While there are casual office environments, for the most part, one should dress differently when going to work than they would for a backyard BBQ. Look around. How are the leaders or those in positions of prominence dressed? Follow their lead.

Sure, there are exceptions. If you own your own business, you can do as you please, but if you’re concerned about your future and climbing that corporate ladder, the ladder you don’t own, you need to be cognizant of how you’re perceived. Good grooming tells a lot about an employee. It does not mean wearing designer clothes or buying the latest, most expensive bottle of perfume. Visit outlet stores, go to sale racks and accumulate a few basic items that can be shaped for many occasions, creating numerous different looks. An accessory here, a scarf there can change the entire look of your corporate outfit.

You can set the corporate attire standard if one hasn’t already been established. I watched one office completely change their dress code approach as a new hire set the bar a bit higher than what existed. Good grooming signals personal pride and for managers, that train of thought translates into possible pride in your work, attention to detail, and good organization skills.

Women

Overexposure. Too much cleavage is distracting. A supervisor will have a hard time keeping his/her eyes focused on your face otherwise. Work is a time to allow everyone to concentrate on the duties at hand. Chest overexposure places others into a most uncomfortable position.

Mini Skirts. To the knee or a few inches above is the rule. Look and dress professionally. Be able to sit comfortably without exposing yourself, having to tug on your hemline all day, and worrying about normal bending or lifting that might be required in your job. Save the micro minis for the evening out.

Tight Pants. Tight pants show a lot, perhaps a bit more than we need to see while working. Tight pants with no underwear is a no-no. Thongs can often be seen in extremely tight pants, so ditch the tight pants in the workplace. Save the party clothes for the party.

Spaghetti Straps. Too casual. Not normally for the office place unless you work in a tropical climate environment where this is acceptable by management. Spaghetti straps show a little too much. Avoid them or opt for a nice jacket or blouse over them.

Make-Up. Make-up should enhance, not detract. Save the glittery eyeshadow for the dance club. Some research has alluded that women who wear make-up are taken more seriously than women who don’t. However, there are certain individuals that state that only a strong, confident woman would opt out of make-up, thus increasing the credibility of the make-upless individual. This is all up for discussion. If you do wear make-up, wear it appropriately.

Quick Accessories for Women. A pashmina or scarf is a wonderful, elegant look for business meetings, business dining and business evenings out. It is a quick way to add that professional pizzazz.

Suggestions for the Professional Woman:
Pearl Earrings
Strand of Pearls (real ones are expensive, go for the knock-offs if money is a factor)
Silver Earrings
Gold Earrings
Silver and Gold Bangles
Several Scarves
Several Pashminas in Varying Colors
Business Suits and Pant Suits
Knee Length Dresses or Skirts

Men

Pants. Pants should have a slight break in the front. A good tailor will assist you with this.

Ties. Ties should be neatly tied with a medium to small knot. Clean shaven is the rule.

Shirts. Watch your shirts. Make sure they are wrinkle free.

Jackets. Suit jackets need attention, as well. Send them out to the cleaners regularly as they hold odors. It is an often overlooked article of clothing when it comes to laundering. A large volume of complaints comes from managers (and girlfriends) who state that men don’t know how to dress. I disagree. Take pride in your appearance. It does spill over into your work.

Suggestions for the Professional Man:
Three Suits in Different Colors – black, brown, pinstriped, or navy
Variety of Colored and White Shirts
Two Nice Belts – one Black, one brown
At Least One Pair of Quality, Neatly Polished Shoes
Sport Jacket

Men and Women

Shoes. Flip Flops are far too casual for most workplaces, unless you’re a lifeguard. So be aware that by wearing flip flops, you are sending a strong casual message.

Shorts. In Bermuda, shorts are the norm. In America, not so. A smart gaucho with jacket is nice and can look professional but short and shirt, no.

Personal Hygiene. Body odor. Take a bath or a shower. Seriously, take a bath or shower every day, preferably in the morning before going to work. ” Night sweats” or “bed sweats” are common and you may not realize that you are emitting an odor. A person who suffers from body odor often has no clue. You can bet that your co-workers know! It’s one of the most delicate areas of management etiquette and protocol – how to address this problem with an employee. There is no way to handle this without being forthright. You must gingerly tell the employee that there is an issue and suggest that the individual see a doctor or try to remedy the problem in other ways. “Bromidrosis” is the medical term for body odor and may or may not be symptomatic of medical problems.

Clean Clothes. There have been occasions where I’ve been called in to address a body odor concern, when in fact, the clothes were the culprit. Regularly launder your clothes. If you live in a warm weather climate, it is almost impossible to wear a shirt or blouse more than once without laundering it. Send clothes out regularly to the cleaners or invest in washable fabrics.

Perfume or After Shave Overload. Your particular fragrance may not be one that delights others. Be considerate of others, especially in small spaces. Be aware of co-worker allergies. Taking a bath in your perfume, especially if it’s not a quality fragrance, will linger and will get you talked about, but not in a complimentary way. A good fragrance does not have to expensive to be pleasant smelling.

Gum. Nothing is more annoying than the smack, smack, pop of someone chewing and popping gum. Save the gum for home. It looks unprofessional.

White or Transparent Clothes. Make sure that pants, dresses, skirts are lined. A transparent blouse over a nice camisole is acceptable, but a visible bra or full view of your backside, while it may be temporarily entertaining, will cause distractions and cause you to not be taken seriously. Ladies, you can see a thong through white clothes. Be mindful that a work environment is just that, for work.

Fear Not Color. There is nothing wrong with color in the workplace. It brightens the mood and there is evidence that color can affect performance. Know your company’s dress preferences and try to conform, but if there is latitude, dress to make yourself feel perky and you’ll convey that to others.

Accessories. For that boardroom look, avoid over accessorizing. Go light on the layers of necklaces, gold chains, streams of bangles. Subtle accessories look more professional and create a more classic, clean look.

With a few basic pointers and a lot of common sense, you will be perceived in a more professional and polite manner.

Lorraine Yapps Cohen, Denver Jewelry Examiner says:

Right on with your advice! I started my career in a male-dominated industry. When I changed what I wore to business from slacks and a top to tailored business suits (with skirt hems at knee length), my career took off! My sense is that I gained credibility by changing into a suit. When you act and dress like a professional, you get treated as a professional.

Don – Great tips! All H.R. people should hand this out to new employees.

How Does Etiquette Factor Into Marriage?

Friday, September 4th, 2009

Etiquette can play a major factor in how we select our mates. It may provide a glimpse into how a person will treat us in a relationship. How do they act with the service staff? If you witness rudeness or a superior attitude being exhibited to those in the service industry, that’s a clue. Many [...] View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Etiquette can play a major factor in how we select our mates. It may provide a glimpse into how a person will treat us in a relationship.

How do they act with the service staff? If you witness rudeness or a superior attitude being exhibited to those in the service industry, that’s a clue. Many of us have seen the little temper tantrum being thrown by a patron of a restaurant or business, but do you pay attention to that when choosing a mate?

Does your significant other address your parents in a respectful manner? Do they offer to run errands for others or show up with a little bouquet of flowers as an advanced thank you for the evening meal to come from you or from your friends? How about opening doors and offering to clean up? Do you notice a kind gesture, say in the supermarket or parking lot, where someone might be struggling and need an extra hand? Do they offer that assistance? Do they call when they’re running a little late?

These are positive signs that a person is considerate and courteous and either has been taught or has acquired the ability to pay attention to detail. While not foolproof, these gestures go a long way in a marriage.

We all look for things that set our love interests apart and so do our parents. A parent’s desire is for his or her child to meet someone who is kind, polished, and considerate. Something that is definitely noticeable is manners. The thought process is: if you respect the parents, you will very likely respect their kids. While this may not always hold true, as parents, out of love for our children, we feel more comfortable when certain behaviors are exhibited. And kids, you instantly give your parents far less ammunition when you carefully choose your dates and relationships.

The way your partner interacts with your parents is very telling.

When selecting a potential lifelong mate, it is your job, the one pursuing or contemplating this serious relationship, to key in on certain nuances. Observing someone in a multitude of situations is one of the best ways to determine, over time, if this partner will likely bring these same qualities into a marriage.

It may be a good indicator of how they will approach your marriage and interact with you and your future children.

It may indicate how they will interact toward you and your future children.

CLICK HERE TO READ SHERRY’S OTHER PUBLISHED COLUMNS!

Does Etiquette Have a Place in Mainsteam Education?

Thursday, July 9th, 2009

Judging by my mail there is definitely a place for etiquette in schools! Read what professionals are saying . . . View More...

Tags: education, etiquette
Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | No Comments »

Recently, I posed the question to a group of educators and training professionals as to whether Etiquette should be part of our overall education process? The response was overwhelming! I am posting some of the responses here and will break them up into other posts.

Phil Fenton
Computer Networking and Security Instructor at High-Tech Institute

The term “etiquette” has a sort of high-browed connotation. But I think it’s completely undervalued in education. I am an instructor at a Vocational college in NJ and I’ve found that students are woefully, enprepared for the work place in terms of etiquette. I actually have students who don’t understand that it’s not appropriate to wear their hats indoors. If they are lucky enough to get past an interview one of these etiquette faux pas could easily cost them their job.

Just this past week we had a very talented student get released from their externship because of her attitude which, in many cases, is an extension of etiquette. This student didn’t know how to present herself as an employee and was let go. Knowing how to handle adversity in the workplace with grace, knowing how to interact with clients, all of these are extensions of etiquette and I believe should be part of the educational process.

I’m actually so concerned about this deficiency in my particular area of education that I am looking into doing a seminar and marketing it to other Post-Secondary institutions and possibly to K-12 school systems as well. I’d love to talk with you about some of my ideas if you are interested. Thanks in advance hope to hear from you soon. Great topic BTW.

Elaine Litwin
Participation and Member Engagement Consultant at Innisfree Housing Co-op

I think it is absolutely essential to teach etiquette to our children. I’ve had the (dubious) honour of coaching new hires in a call center environment – many of them young people with their first “real” job since school. It was extremely difficult to coach simple things such as saying please and thank-you – or the correct way to place a customer on hold (“hang on a sec”, doesn’t cut it). They just don’t see the importance or value of being polite – it is not part of their youth culture!

Many leave the job after a short period of time because they balk at the constant correction from coaches and team leaders, and it becomes too frustrating for them to continue in the role. They don’t have the common courtesies necessary to put their best foot forward in a business setting.

Tim Martin
China Tech Startup CEO and Co-Founder; Asia-Pacific Technical Sales Executive

I was blessed to have been taught proper etiquette and respect by my grandmother and other family members, who treated these social skills not as something that I needed to learn or acquire, but instead as simply understanding the way proper society operates. Saying please, thank you, and yes, m’am. When walking with a lady, always positioning myself on the street side. Things like that
I was also fortunate to have attended a wonderful University in the south – Clemson – where, coming from the North, it just seemed to me that the overwhelming majority of the students were better versed in etiquette. Not trying to be controversial, just sharing my observations To this day, when I visit friends in the Carolinas, I still have this sense.

Having lived and worked in Asia for the last 12 years, one of the cultural aspects that I love and appreciate most is that of filial piety. Elders are treated with the upmost honor respect, and admiration. Sometimes I feel like we in the west treat our elderly like burdens, and we try to send them away to be out of our lives. Sad.

Sherry, to your question, yes I think it (etiquette) should be part of standard school curriculum. The subject matter also lends itself to newer “on demand” types of learning – short videos, podcasts, iPhone applications, etc. I also see a very large opportunity in this space for etiquette training as it relates to interviewing and career advancement skills.

CLICK HERE TO READ SHERRY’S OTHER PUBLISHED COLUMNS!

Children’s Etiquette

Wednesday, June 17th, 2009

Our precious children – our future, our legacy. We spend time with their studies, time with dance lessons, music lessons, athletic activities – all wonderful aspects of a child’s life that enrich and shape a well-rounded child. But what about manners and politeness and common courtesies? How often we neglect the basics that can enhance the way [...] View More...

Tags: childrens etiquette, day camps, email etiquette, etiquette, etiquette classes florida, etiquette coaches, etiquette experts, etiquette for kids, etiquette schools palm beach, etiquette summer camps, florida etiquette classes, florida etiquette coaches, florida etiquette experts, florida etiquette schools, florida etiquette teachers, florida fashion camps, florida modeling, florida modeling camps, florida modeling schools, florida summer camps, kids etiquette, learn modeling, manners classes, manners classes palm beach, modeling camp, modeling classes palm beach, palm beach fashion camp, palm beach modeling, south florida modeling camps, top etiquette experts
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Capitalizing On Courtesy, Cheeky Children: A Growth Opportunity by Emily Lambert

Wednesday, June 10th, 2009

Etiquette for children is popular now more than ever! View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | 3 Comments »

But what about manners and politeness and common courtesies?

How often we neglect the basics that can enhance the way our children are viewed by all with whom they come in contact – teachers, classmates, friends and family! Learning how to act and speak properly can absolutely set your child on course for success!

How does your child handle peer pressure? Does your child know how to dine at formal and semi formal tables? Is your child shy? How does your child handle hurtful gossip? Does your child leave a favorable impression everywhere he or she goes?

We begin with Body Posture, Eye Contact, Handshakes and Introductions from the time your child passes the doorway. We discuss how to include others, how to establish yourself as a leader in the eyes of others, how to build the foundation now for future success, both in Corporate America, Abroad, as a future Parent, or as a Leader of the Community.

Get a class of five children in a similar age group together and the sixth child attends for free!

Children are sponges and children love discipline. Etiquette is simply employing disciplined social graces – social graces that carry through your child’s entire life! Watch your child blossom as he or she becomes more confident, improves self-esteem, and learns that it’s okay to be polite, it’s okay to be proper. It is simply okay to get noticed in a positive manner – positive attention as opposed to the negative kind.

Here at The Palm Beach School of Etiquette, we not only teach manners, we teach common sense! Etiquette spills over into every aspect of a child’s life. We don’t just begin and end with Table Manners. We apply etiquette to their everyday lives and the common struggles and conflicts that they will encounter.

In fact, we like to think of it as Etiquette and Life’s Lessons!

TOPICS COVERED:

Introductions

Handshakes

Posture

Eye Contact

Telephone Etiquette

Email Etiquette

Stranger Danger

How to Include Others

Public Speaking

Computer and Social Site Etiquette

Friendship (Visiting a Friend’s Home)

Thank Yous

Table Manners

Peer Pressure and Etiquette

Beach Etiquette

Tipping and Money Etiquette

Gossip

Email and Texting Etiquette

We arrange seminars privately or in groups at our location, or at Country Clubs, Schools, Organizations.

561.504.6633

Info@PalmBeachEtiquette.com

PLEASE NOTE: Each program is specific for an age group, covering only age appropriate material for that particular age category.

M3 Camp July 2010 – MANNERS, MODELING, AND MAKE-UP!

Etiquette Workshops, Fashion Design Contests, Public Speaking Presentation, Guest Celebrity Visits, Hair and Make-up Instruction and Friendly Competition, (all age appropriate)

Fashion Show at the end!

Ages 9-15

SPACES ARE LIMITED to 30 STUDENTS ONLY!

CLICK HERE TO READ SHERRY’S OTHER PUBLISHED COLUMNS!

CLICK HERE to read about our Etiquette Parties!

We offer a stand alone 7 course dining extravaganza for groups of five or more. This includes intermezzo, fingerbowls, the works! Call us to arrange your lunch or evening event.

Capitalizing On Courtesy, Cheeky Children: A Growth Opportunity by Emily Lambert

Wednesday, June 10th, 2009

Etiquette for children is popular now more than ever! View More...

Posted in APPEARANCES, CLASSES, SEMINARS, BLOG | 3 Comments

Kids’ manners have never been worse–which is why business for etiquette schools has never been better.

Etiquette classes for children have been popping up everywhere, from the Worthington Mall in Worthington, Ohio, to Dillard’s (nyse: and Nordstrom stores. More classes are taught at camps, clubs and schools across the country.

Charm schools were a staple of the 1950s, and etiquette classes have existed for decades. But the business of keeping kids on their best behavior is booming these days, thanks to the increasingly crass nature of so much pop culture. Naomi Torre Poulson, who runs the Etiquette School in Dana Point, Calif., says her business has grown by 30% in the last seven years or so, and notes that she no longer has to advertise her services.

These updated classes say that they aim to the build the life skills and confidence that generally accompany good manners. But some of the modern instruction feels downright old-fashioned. Children learn where to place a knife and fork, when to use their cell phones and how to answer the phone correctly (which means not screaming for Mom). A girl may learn how to polish her nails, clean her closets and write a proper thank-you note for even the most disappointing gift. Instruction ranges from one-on-one tutorials to half-day seminars and multiclass courses.

Although there’s no shortage of gruesome kiddie behavior these days, parents also view these classes as preventative measures. Nelu Binafard, a 36-year-old homemaker, was troubled by the influences Britney Spears and Christina Aguilera were having on her children, Andrew, 8, and Nikki, 10. So Binafard enrolled them in the half-day Petite Protocol class at the Hotel Bel-Air in Los Angeles, at a cost of $400.

After one class, her mission is now accomplished. The kids are now very aware of keeping their elbows off the table and placing napkins on their laps. “Sometimes I forget to do it…. They keep correcting me now,” says Binafard.

The people teaching manners to children often instruct parents on them as well. Sometimes parents don’t have time to teach their children good manners, says the Etiquette School’s Poulson. “But sometimes they don’t know it themselves,” she notes. Poulson uses hand puppets to teach manners to the preschool set and also does seminars for adults at companies like Hewlett-Packard and Cisco Systems.
Even if parents have to drag their children to class, that may be more fruitful than doing the teaching themselves, since kids can tune their parents out. Rosanna Locke, a Los Angeles real estate broker, says she had a hard time explaining to her two shy daughters, 7 and 10 years old, the importance of posture and of looking people in the eye. So she sent her daughters to the Hotel Bel-Air classes and hopes the lessons will stick.

Indeed, kids’ etiquette classes are popular at high-end hotels. They give parents a break at the same time that they promote the hotel’s upscale image. The Don Cesar Beach Resort in St. Pete Beach, Fla., which is a unit of Loews offers an etiquette course for kids and includes manners lessons in its summer camp programs.

3 Responses to “Capitalizing On Courtesy, Cheeky Children: A Growth Opportunity by Emily Lambert”

Kate Nasser, The People-Skills Coach Says:July 3rd, 2009 at 4:12 pm

Hi Sherry,
This is a wonderful turn toward the positive value of people-skills. Many of us learned it as children and it warms my heart and give me great hope to see children learning etiquette and interpersonal skills again.

Bravo.
Kate

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Phil Fenton Computer Networking and Security Instructor at High-Tech Institute

Elaine Litwin Participation and Member Engagement Consultant at Innisfree Housing Co-op

Many leave the job after a short period of time because they balk at the constant correction from coaches and team leaders, and it becomes too frustrating for them to continue in the role. They don’t have the common courtesies necessary to put their best foot forward in a business setting.

Tim Martin China Tech Startup CEO and Co-Founder; Asia-Pacific Technical Sales Executive

3 Responses to “Capitalizing On Courtesy, Cheeky Children: A Growth Opportunity by Emily Lambert”

Phil Fenton
Computer Networking and Security Instructor at High-Tech Institute

Elaine Litwin
Participation and Member Engagement Consultant at Innisfree Housing Co-op

Tim Martin
China Tech Startup CEO and Co-Founder; Asia-Pacific Technical Sales Executive